Acceptable use

Every rule below is a rule, not a judgment. When we act, we name which rule applied and record it against the account.

No automated system decides whether you have broken one. A person does, and a person can be argued with.

• A species listed for a service must be legal to keep and trade where the business operates. An exemption is a document, and it can be uploaded.
• Listing photographs must not show housing below the published minimum for that species.
• A service that requires a licence cannot be offered without that licence on file. Boarding is refused outright without one.

• A review must describe a real booking or purchase with that business.
• A review must not name a private individual, give a home address, or carry any other personal information about an identifiable person.
• A review must not be exchanged for anything of value, by either side.

• Do not upload a document that is not yours, altered, or issued by yourself where the field expects an independent authority.
• Do not claim a badge family your credentials do not support. The badge follows the credential and its authority, so claiming does nothing anyway.

• No harassment of staff, of customers, or of our team.
• No contacting a customer for anything other than the booking or order they made with you.
• No using the network to recruit another business's customers away from a booking in progress.

• No scraping the marketplace, no automated bulk requests, no attempt to reach data your account is not granted.
• No reselling access to a business account, and no sharing a login instead of adding a staff member.

First, we remove or refuse the specific thing and tell you which rule applied. Repeated or serious breaches suspend the account.

A suspension names the rule, states what would lift it, and can be appealed to a person who was not involved in the original decision.

Anything on the network can be reported from the thing itself. A report goes to a queue with a target response time and a named owner, and the person who reported it is told the outcome.