Why is there no button?

ShelterBuddy issues credentials through its own support, and ezyVet, Digitail, Provet Cloud and Instinct each need partner approval first. A portal page is not proof that an integration is ready, so none is shown until access exists.

Is anything applied before I see it?

No. Every first import is held for you to review: customers, animals, products, stock and past sales, each row as it will land. Nothing is written until you apply it, and a row you leave out stays out.

Will importing contact my customers?

No. Importing never emails or texts anyone. Inviting imported customers is a separate step you choose, and it follows Canada’s anti-spam law (CASL): only customers who bought from you in the last two years are invited, and anyone who has said no is left out.

Do I pay commission on customers I bring across?

No. A customer you imported carries no marketplace commission. The 7% applies only to a transaction Petworking generated, and history brought across from another system never carries commission.

What happens if I sync again?

Records already brought across are updated, never added twice. After your first import is applied you can let Petworking sync every hour, or keep reviewing each import yourself.

Where is my key kept?

Encrypted on Petworking’s servers and scoped to your business alone. It is never shown in the app or sent to your browser, and disconnecting removes it.

Yes, at any time from Connected systems. Disconnecting stops every sync. What was already brought across stays in Petworking as your records.

All connections

Clinic software · Access required

ShelterBuddy, ezyVet, Digitail, Provet Cloud and Instinct

Real partner APIs that need the provider’s approval before a business can connect.

How it connects: Not available until the provider grants access.
What comes across: Nothing yet.
What is sent back: Nothing.

What to have ready

Meanwhile, any CSV export works through Another system

What to do until it opens

01Use an export for nowExport from your system and bring it in through Another system. Sign in to Petworking on the web, open your business, then Account, Connected systems.

Questions

Why is there no button?
ShelterBuddy issues credentials through its own support, and ezyVet, Digitail, Provet Cloud and Instinct each need partner approval first. A portal page is not proof that an integration is ready, so none is shown until access exists.
Is anything applied before I see it?
No. Every first import is held for you to review: customers, animals, products, stock and past sales, each row as it will land. Nothing is written until you apply it, and a row you leave out stays out.
Will importing contact my customers?
No. Importing never emails or texts anyone. Inviting imported customers is a separate step you choose, and it follows Canada’s anti-spam law (CASL): only customers who bought from you in the last two years are invited, and anyone who has said no is left out.
Do I pay commission on customers I bring across?
No. A customer you imported carries no marketplace commission. The 7% applies only to a transaction Petworking generated, and history brought across from another system never carries commission.
What happens if I sync again?
Records already brought across are updated, never added twice. After your first import is applied you can let Petworking sync every hour, or keep reviewing each import yourself.
Where is my key kept?
Encrypted on Petworking’s servers and scoped to your business alone. It is never shown in the app or sent to your browser, and disconnecting removes it.
Can I disconnect?
Yes, at any time from Connected systems. Disconnecting stops every sync. What was already brought across stays in Petworking as your records.

Stuck on a step: kandi@petworking.pet