Does Gingr keep running my reservations?

Yes. Petworking reads from Gingr and sends nothing back.

Will a sync add my clients twice?

No. Each owner, animal and service is matched to its Gingr record, so a later sync updates it rather than adding it again.

Which clients can I invite?

Clients with a Gingr invoice in the last two years, the existing business relationship Canada’s anti-spam law asks for. Anyone who opted out of email in Gingr is never invited.

Is anything applied before I see it?

No. Every first import is held for you to review: customers, animals, products, stock and past sales, each row as it will land. Nothing is written until you apply it, and a row you leave out stays out.

Will importing contact my customers?

No. Importing never emails or texts anyone. Inviting imported customers is a separate step you choose, and it follows Canada’s anti-spam law (CASL): only customers who bought from you in the last two years are invited, and anyone who has said no is left out.

Do I pay commission on customers I bring across?

No. A customer you imported carries no marketplace commission. The 7% applies only to a transaction Petworking generated, and history brought across from another system never carries commission.

What happens if I sync again?

Records already brought across are updated, never added twice. After your first import is applied you can let Petworking sync every hour, or keep reviewing each import yourself.

Where is my key kept?

Encrypted on Petworking’s servers and scoped to your business alone. It is never shown in the app or sent to your browser, and disconnecting removes it.

Yes, at any time from Connected systems. Disconnecting stops every sync. What was already brought across stays in Petworking as your records.

All connections

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Gingr

Owners, animals, your reservation types and invoice history, read with your own Gingr API key.

How it connects: Your Gingr account subdomain and your Gingr API key.
What comes across: Owners. Animals. Active reservation types, as your services. Invoices from the last two years, as each client’s visit history.
What is sent back: Nothing. Petworking only reads from Gingr.

What to have ready

Your Gingr subdomain: the part before .gingrapp.com
Your Gingr API key. Gingr gives each user their own, so use the one from your login

Step by step

01Copy your API keyGingr gives each user their own API key. Copy yours; Petworking only ever reads with it.
02Paste it into PetworkingSign in to Petworking on the web, open your business, then Account, Connected systems. Choose Save Gingr key, then enter your subdomain and the key. Petworking checks it against your locations.
03Review the first importOwners, animals, services and invoices are held for you to check before anything is applied. Once that first import is applied, you can let Petworking sync every hour.

Questions

Does Gingr keep running my reservations?
Yes. Petworking reads from Gingr and sends nothing back.
Will a sync add my clients twice?
No. Each owner, animal and service is matched to its Gingr record, so a later sync updates it rather than adding it again.
Which clients can I invite?
Clients with a Gingr invoice in the last two years, the existing business relationship Canada’s anti-spam law asks for. Anyone who opted out of email in Gingr is never invited.
Is anything applied before I see it?
No. Every first import is held for you to review: customers, animals, products, stock and past sales, each row as it will land. Nothing is written until you apply it, and a row you leave out stays out.
Will importing contact my customers?
No. Importing never emails or texts anyone. Inviting imported customers is a separate step you choose, and it follows Canada’s anti-spam law (CASL): only customers who bought from you in the last two years are invited, and anyone who has said no is left out.
Do I pay commission on customers I bring across?
No. A customer you imported carries no marketplace commission. The 7% applies only to a transaction Petworking generated, and history brought across from another system never carries commission.
What happens if I sync again?
Records already brought across are updated, never added twice. After your first import is applied you can let Petworking sync every hour, or keep reviewing each import yourself.
Where is my key kept?
Encrypted on Petworking’s servers and scoped to your business alone. It is never shown in the app or sent to your browser, and disconnecting removes it.
Can I disconnect?
Yes, at any time from Connected systems. Disconnecting stops every sync. What was already brought across stays in Petworking as your records.

Stuck on a step: kandi@petworking.pet