Does a guest order come across?

Yes, as a sale. It is not attached to a customer record, because WooCommerce has none for a guest.

Is anything applied before I see it?

No. Every first import is held for you to review: customers, animals, products, stock and past sales, each row as it will land. Nothing is written until you apply it, and a row you leave out stays out.

Will importing contact my customers?

No. Importing never emails or texts anyone. Inviting imported customers is a separate step you choose, and it follows Canada’s anti-spam law (CASL): only customers who bought from you in the last two years are invited, and anyone who has said no is left out.

Do I pay commission on customers I bring across?

No. A customer you imported carries no marketplace commission. The 7% applies only to a transaction Petworking generated, and history brought across from another system never carries commission.

What happens if I sync again?

Records already brought across are updated, never added twice. After your first import is applied you can let Petworking sync every hour, or keep reviewing each import yourself.

Where is my key kept?

Encrypted on Petworking’s servers and scoped to your business alone. It is never shown in the app or sent to your browser, and disconnecting removes it.

Yes, at any time from Connected systems. Disconnecting stops every sync. What was already brought across stays in Petworking as your records.

All connections

Point of sale and shop · Connect now

WooCommerce

Customers, products and sales from your own shop, kept in sync, with stock sent back on a read and write key.

How it connects: Your shop’s address and its own REST API consumer key and secret.
What comes across: Customers, with their billing details. Products. Orders, with each line, tax and status.
What is sent back: With a read and write key, stock changes. With a read only key, nothing.

What to have ready

Your shop’s address, starting https://
A WooCommerce REST API key: in WordPress, WooCommerce, Settings, Advanced, REST API, Add key

Step by step

01Make a REST keyIn WordPress, open WooCommerce, Settings, Advanced, REST API and add a key. Read is enough to bring records across; Read and Write also lets stock go back.
02Paste it into PetworkingSign in to Petworking on the web, open your business, then Account, Connected systems. Choose Connect WooCommerce, then enter your shop address, the consumer key and the consumer secret.
03Review the first importCustomers, products and orders are held for you to check before anything is applied.
04Choose how it runsSync every hour, or keep reviewing each import.

Questions

Does a guest order come across?
Yes, as a sale. It is not attached to a customer record, because WooCommerce has none for a guest.
Is anything applied before I see it?
No. Every first import is held for you to review: customers, animals, products, stock and past sales, each row as it will land. Nothing is written until you apply it, and a row you leave out stays out.
Will importing contact my customers?
No. Importing never emails or texts anyone. Inviting imported customers is a separate step you choose, and it follows Canada’s anti-spam law (CASL): only customers who bought from you in the last two years are invited, and anyone who has said no is left out.
Do I pay commission on customers I bring across?
No. A customer you imported carries no marketplace commission. The 7% applies only to a transaction Petworking generated, and history brought across from another system never carries commission.
What happens if I sync again?
Records already brought across are updated, never added twice. After your first import is applied you can let Petworking sync every hour, or keep reviewing each import yourself.
Where is my key kept?
Encrypted on Petworking’s servers and scoped to your business alone. It is never shown in the app or sent to your browser, and disconnecting removes it.
Can I disconnect?
Yes, at any time from Connected systems. Disconnecting stops every sync. What was already brought across stays in Petworking as your records.

Stuck on a step: kandi@petworking.pet